Soft Skills: Strategic Planning, Team Building Decision-Making, Effective Communication, Conflict Resolution, Adaptability, Mentoring, Crisis Management, results oriented, leadership, Troubleshooting, Customer Experience, Customer Satisfaction, Exceeding Customer Expectations

Hard Skills: Salesforce, Microsoft Excel & PowerPoint, HTML & CSS, Web Development, WordPress.

EDUCATION

Northern Vermont University 

Lyndonville, Vt - Bachelor of Digital Media & Graphic Design, associate in visual arts.

2008-2011

Lawton OK - Master of Business Administration (MBA)

2015 - 2018

Employee of the Month January 2021

CPA Site Solutions, Colchester, Vt Director of Customer Service

January 2012 - PRESENT

As a Customer Service Director in a leading Software as a Service (SaaS) company, I am responsible for overseeing and optimizing the customer service function to deliver unparalleled support experiences. My role involves crafting and executing strategies to enhance customer satisfaction, drive retention, and promote the company's reputation for exceptional service.

Cambridge Economic Development, Jeffersonville, Vt - Secretary 

January 2022 - September 2023

To contribute to the governance and transparency of the organization.

Lamoille Fibernet Communications Union District, Jeffersonville, Vt

Account Executive of the Governing Board 

January 2021 - January 2022

To prioritize access to unserved addresses to high-speed, and affordable internet service.

The Crescendo Club Library Association Inc, Jeffersonville, Vt 

 President of Board of Directors & Library Trustee

April 2022 - Present

The CEO officer and had general authority over the business of the Corporation.